Changes to visiting

We’ve been listening carefully to advice from the government and closely following their recommendations to reduce the risk of coronavirus transmission to our patients, visitors, staff and volunteers.

This means we have had to make some changes to the way we normally allow visitors to our InPatient Unit at Mountbatten Hospice, Newport.

We ask that visitors are limited to only one, or at most two, people from the same household as the patient. When coming to the hospice, you will be asked to confirm your details by our ward clerk.

We may be able to make exceptions to this on compassionate grounds if you are visiting someone in their last days of their life. Our senior nurse in charge will be able to discuss this further with you. 

We appreciate how difficult it is not to be able to visit as often as usual; this has not been a decision we have taken lightly. Our priority must always be to protect and ensure the safety of our patients and those caring for them and we thank you for your understanding.


UPDATED ADVICE - Tuesday 17 March 2020

The ever-changing situation regarding coronavirus has led to Mountbatten making further changes to its services.

The John Cheverton Centre at Mountbatten Hospice has now closed to all visitors and all outpatient appointments for the foreseeable future will be carried out on the telephone.

The decision has been taken as part of Mountbatten’s ongoing efforts to protect its vulnerable patients and its staff, volunteers and other visitors.

People who regularly use services at the centre are being contacted to make alternative arrangements.

Anyone visiting the inpatient unit will now have to use the main reception entrance, where a call entry system will be in place at all times.

Mountbatten plans to man reception between 8am and 8pm, seven days a week. Posters informing people about these arrangements will be placed where appropriate.

All visitors will be asked about their recent travel movements and any possible symptoms before they enter the hospice.

Mountbatten has already suspended training and education to external groups and stopped groups who meet at the hospice until further notice.

People have been urged to keep following government advice and visit Mountbatten’s website and for updates. The current arrangements will be reviewed after the Easter weekend.

“This has been a very difficult decision but one we feel we have to make at this unprecedented time,” said Nigel Hartley, Mountbatten CEO.

“We are all feeling anxious about this situation and we all want to do the very best for the hundreds of people we care for at the hospice and across the Island on a daily basis, as well as our staff and our volunteers.

“We will do everything possible to ensure we stay engaged with our community because during these very challenging times, we must stick together and support each other as much as possible.

“Please take good care and thank you for all your support and kindness during this very challenging time.”

Anyone needing help or advice can call us on (01983) 533331 at any time.

Mountbatten volunteers with any queries can call Sally List on 01983 217368.

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UPDATED ADVICE - Monday 16 March 2020

During what is a very challenging time for everyone, we have needed to begin to make some important decisions regarding the care and support services we provide both at the Mountbatten hospice building and across the Island. 

Mountbatten supports over 1800 people a day both within the hospice building and also within people’s own homes across our Island community. The people we support are extremely vulnerable and as well as ensuring that they, our staff, volunteers and visitors are kept as safe as possible, we have taken the decision to temporarily close non-essential public areas and services at the Mountbatten Hospice building in Newport.

It has been a difficult decision, but we believe that we need to ensure that our staff and volunteers can remain focused on continuing to provide all services for our patients and those family members and carers we support right through into bereavement. 

The following outlines the public groups affected, but we ask that you continue to monitor our website for the very latest updates. We continue to revise our position and will provide further updates regularly.

Public groups affected

The following public groups, which take place in the John Cheverton Centre, will be closed to the public for the foreseeable future:

  • Mountbatten Community Choir
  • Singing for Wellbeing
  • Knit and Natter
  • Yoga
  • Death Chat held in the John Cheverton Centre
  • Our Tuesday evening art and craft group
  • Our concert series (held 1st Thursday of the month)
  • Young Adults’ Group Family Day (due to be held on 28th March 2020)
  • Any external group which uses our buildings for any other meetings or events

If you are unclear about any of the above, please contact Roz Drysdale on 01983 217322 further information.

We have also taken the decision to temporarily close our Mountbatten Café to the general public, and this includes any groups which may meet in the John Cheverton Centre informally both during the week and at weekends. Our Mountbatten Café will now only be open to patients, families, staff, volunteers and those who are visiting patients on our InPatient Unit at Mountbatten Hospice.

We are also suspending any training and education provided to external groups.  If there are any questions regarding training and education programmes, please contact our education and training team by calling 01983 529511. 

All of our services, which involve direct support to patients, families and carers will continue as normal. If there are any changes to these services, you will be contacted directly by a member of our team. 

InPatient Unit at Mountbatten Hospice

Our InPatient Unit remains open to visitors at this time, although we ask that you do not enter our site if you have any symptoms of COVID-19 (a new continuous cough and/or high temperature). If you have these symptoms but need to visit a very close family member on our InPatient Unit, please phone 01983 529511 for advice and support and we will do our best to enable you to visit your close family member.

John Cheverton Centre

Although the John Cheverton Centre is now closed to the general public, along with our non-essential services, it is still open for all patients, family and carer appointments, apart from the following:

  • We have taken the decision to temporarily stop all complementary therapy and hairdressing appointments
  • Due to a decision by the Motor Neurone Disease (MND) Association, the monthly Motor Neurone Disease Clinic held at the John Cheverton Centre has now been postponed until Thursday 21 May. However, patients with Motor Neurone Disease and their families/carers are welcome to continue visiting the John Cheverton Centre.

Our Young Adults’ Group will also continue their Wednesday group meetings in the John Cheverton Centre.

If you do not wish to attend any of your appointments, we would be grateful if you could let us know, as we may be able to provide an alternative way to support you. If, for any reason, your appointment is not going ahead as normal, a member of our Mountbatten team will contact you and alternative arrangements will be offered.

We will now be closing our doors at the John Cheverton Centre from 4:30pm and over the weekends, but a member of staff will be on hand should you require further assistance. You can also phone our main number 01983 533331 for advice, 24 hours a day, 7 days a week. Visiting patients on the InPatient Unit at the hospice will remain possible across 24 hours a day as usual through following the advice above.

Bereavement and psychological support

Our bereavement and psychological support services are continuing and we will contact you directly by phone to discuss if you wish to still attend your appointment. We will also offer formal support over the phone, if you prefer.

Our bereavement groups which are held at sites across the Island will continue to operate as usual.

Care at Home

Visiting patients and those family members and carers that we support at home will remain our priority. However, we do ask that you let our Mountbatten Nurses and Carers know if you, or anyone who lives with you, has any symptoms of COVID-19 before they attend your appointment. This allows our staff to prepare for the visit or to make alternative arrangements should they be needed.

If you have any concerns, you can contact the Mountbatten Coordination Centre on (01983) 533331 for more advice and information.

Our shops

Our charity shops are remaining open at present, but we continue to monitor government advice. If you are visiting our shops, please first ensure that you do have any symptoms of COVID-19, and follow the NHS advice on hand washing precautions to keep our staff, volunteers and other visitors safe.

Volunteers

We understand that this is a particularly worrying time for some of our volunteers. In light of the current advice, if volunteers feel unable to attend their usual shifts, they should contact us to let us know and for further information and advice.

All volunteer training at the hospice site is currently postponed and you will be contacted directly with further information regarding your training being rescheduled.

With regard to our volunteers visiting people at home, please contact Sally List directly on (01983) 217368 for support and advice.

Deliveries and donations

We ask that anyone making a delivery to our hospice site follows the safety precautions and anyone wishing to drop off a cash donation is also asked to please leave it with our receptionist.

Official information and advice

Please continue to visit the Government and NHS website for the latest advice and information. Thank you for support in helping to prevent the spread of infection.

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UPDATED ADVICE - Friday 13 March

In light of the latest advice, and to protect our patients, visitors, staff, volunteers and public, we are asking you to not to enter our hospice or our shops if you have any symptoms of Covid-19:

  • new continuous cough and/or
  • high temperature

If you have these symptoms but need to visit a very close family member on our InPatient Unit, please phone 01983 529511 for advice and support.

Please continue to visit the Government and NHS website for the latest advice and information

Thank you for support in helping to prevent the spread of infection.

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UPDATED ADVICE - Friday 6 March

You will have probably heard about the Coronavirus which has dominated the news in recent weeks. The virus originated in China and symptoms include fever and a cough that may progress to shortness of breath and pneumonia. These symptoms can be more severe in people with weakened immune systems, older people and those with long term conditions. The people Mountbatten cares for represent an exceptionally vulnerable group, particularly those who are inpatients at the hospice. Mountbatten will continue to follow government guidelines when determining necessary steps.

As we care for people who are susceptible to more severe strains of Coronavirus we feel it is essential to take the following precautionary measures and ask visitors not to come to our hospice sites if, in the last 14 days, they have travelled to any region that has confirmed cases of Coronavirus and/or are experiencing symptoms. 

If Mountbatten is caring for a friend or relative and any of the relevant information applies to you or a family member living with you, please call the Inpatient Unit, John Cheverton Centre or your Community Team to discuss your situation with them.

We request that anyone accessing our services uses the hand gel/sanitisers provided throughout the building and to cover any cough or sneezes with a tissue and dispose of in a covered bin.

Further information is available on the government website which is updated daily www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public - please follow this latest advice and guidance before visiting the hospice or accessing any of our services

Thank you in advance for your support and cooperation in helping to keep our patients and staff safe.

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UPDATE - 28 February 2020

You will have probably heard about the Coronavirus which has dominated the news in recent weeks. The virus originated in China and symptoms include fever and a cough that may progress to shortness of breath and pneumonia. These symptoms can be more severe in people with weakened immune systems, older people and those with long term conditions. 

The people Mountbatten cares for represent an exceptionally vulnerable group, particularly those who are inpatients at the hospice. Mountbatten does not have any cases of the illness and we will continue to follow government guidelines when determining necessary steps.

As we care for people who are susceptible to more severe strains of Coronavirus we feel it is essential to take these precautionary measures and ask visitors not to come to our hospice sites if they have visited any of the countries outlined below in the last 14 days and/or are experiencing symptoms:

Anyone who has travelled to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau, any Italian town under containment measures, Vietnam, Cambodia, Laos and Myanmar or travelled to any region that has confirmed cases of Novel Coronavirus. 

Further information is available on the government website which is updated daily.

Thank you in advance for your understanding and cooperation.