Our Fundraising Promise

We Are Committed to High Standards
We do all we can to ensure that fundraisers and volunteers working with us to raise funds comply with the Code and with this Promise 
We comply with the law including those that apply to data protection, health and safety and the environment

We Are Honest and Open
We tell the truth and do not exaggerate
We do what we say we are going to do
We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details

We Are Clear 
We are clear about who we are, what we do and how your gift is used
We give a clear explanation of how you can make a gift and amend a regular commitment
We Are Respectful
We respect the rights, dignities and privacy of our supporters and beneficiaries
We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
If you tell us that you don’t want us to contact you in a particular way we will not do so
We Are Fair and Reasonable
We take care not to use any images or words that cause unjustifiable distress or offence
We take care not to cause unreasonable nuisance or disruption
We Are Accountable
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the FRSB to make a final adjudication
You can contact us by phone (01983) 217300 or email fundraising@mountbatten.org.uk

 "What should have been a very stressful time was eased by the love, professionalism and warmth we received from all the staff." 


Sandra Aldridge, wife of Colin