Q&A about shops reopening

Shops

We are really pleased to confirm that our Mountbatten shops will be reopening on 12^th April provided government restrictions are eased as planned

We will start to take bookings for donation drop off at our Warehouse in Newport from 9am on Thursday 8^th April on 01983 217291 with us being able to accept donations from 12^th.

Please do not call before 9am on the 8^th April as we will not be able to answer.

Thank you.

Below is the guidance for making donations to our shops, which will apply when we reopen again.

Donations

Please do not leave donations on our shop doorsteps, when this happens a special team in full PPE has to bag up and remove them at a cost to Mountbatten.
We are again using our booking system for new donations via our Newport warehouse (open 7 days a week) on Riverway Industrial Estate. Please call 217291 to book your slot (phone line opens 9am on 8^th April).
We can only receive a small amount of donations in our shops for safety reasons.
All shops have a daily donations capacity limit for COVID safety reasons – once the limit has been reached, we will no longer be able to receive donations.
To guarantee your donation can be received, please use the warehouse booking number above.

We thank you for your understanding and patience. For more information on donations please visit Donate to our shops

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