Valerie Cole is part of Mountbatten's Keep Connected 24/7 helpline, which provides a listening ear and friendly voice to anyone who needs it – not just those who are already known to Mountbatten. Here is Pam's story:

I am part of the Mountbatten Keep Connected helpline team. We work from home, primarily providing a listening ear 24/7 for lonely, isolated and anxious people. Plus, where appropriate, we pass on signposting information.  

Hearing the voice of a sad, worried person lift and sound less stressed, feels tremendously worthwhile. We are also back-up for the line into the Mountbatten Co-ordination Centre.   

These challenging times appear to be gradually improving with small steps towards the easing of lockdown. Hopefully that means it won't be too long before volunteers and staff are back in their roles for Mountbatten and we can all meet again.