Our care and support COVID-19 advice COVID-19 update Various restrictions remain in place on the Isle of Wight and across England due to the coronavirus pandemic. Information about how this effects our services is available below: Mountbatten shops All our shops have now reopened. Masks must be worn and other measures to allow for social distancing are in place. Information about donations is available here. Visiting Mountbatten Keeping you safe during your visit is very important and due to rising cases of Covid-19, we have made some changes to visiting our Inpatient Unit. It will now be limited to: The same two visitors as designated by the patient. The two designated visitors are the only visitors allowed during the duration of the patients stay. (to minimise any risk, we are not able to allow different visitors each day) The two designated visitors are permitted to visit the IPU once per day, so we can reduce the amount of people coming in and out of IPU. We must all ensure that we are adhering to the latest government guidance. If you live on the mainland and plan to visit a patient at Mountbatten, you must call ahead and arrange this in advance, we ask that you do not turn up at the hospice without this being pre-arranged, please call (01983) 529511 and ask to speak with the nurse in charge. Otherwise, we ask people do not visit the hospice site unless absolutely necessary i.e. coming to work, for an appointment or visiting someone on the Inpatient unit. Your support in following these changes will ensure that you and your loved ones are protected. Your support also means that our staff and volunteers can keep well, so they can still be here to give care and support to you and your loved one. Thank you. Find out more here. Bereavement Support Helpline Our Bereavement Support Helpline is available on 01983-217297 between 10:00am and midnight, 7 days a week. For more information visit Bereavement Support Helpline Mountbatten Café Our Mountbatten Café is currently closed. Volunteering Mountbatten has contacted all current volunteers to explain the latest government guidance around Covid-19. There are still volunteering opportunities available with Mountbatten during the lockdown period and beyond. If you are interested in volunteering with Mountbatten, email [email protected] Advice We are aware how difficult it is for every member of our community throughout this current crisis. We are all anxious and fearful, living in an increasingly different way in a rapidly changing world. Our support for people living across the Isle of Wight through death, dying and bereavement continues in people's own homes and in the community. It also continues online, with advice and information to help you cope. You are not alone.